TERMS OF SERVICE
Company: Bastille Holding Limited (“Company”, “we”, “us”)
BRN: 79436888
Address: 7/F, MW Tower, 111 Bonham Strand, Sheung Wan, Hong Kong
Jurisdiction: Hong Kong Special Administrative Region (“Hong Kong SAR”)
Website: https://cobaltstack.net
Support: company@cobaltstack.net
Legal contact: company@cobaltstack.net
Last updated / Effective date: 5 Jan 2026
1. Definitions
“Account” means a registered user account in our client/billing portal.
“Client”, “you” means any person or entity using our Services.
“Services” means the digital services we provide, including software licenses, API services, VPS, dedicated servers, SaaS offerings, and VPN services.
“Order” means a purchase request submitted through our website/billing portal.
“Subscription” means a recurring Service billed at regular intervals.
“Third-Party Services” means services provided by third parties (e.g., payment processors, data centers, network providers, software publishers).
2. Acceptance of these Terms
By creating an Account, placing an Order, paying for, accessing, or using any Service, you agree to be bound by these Terms, our Acceptable Use Policy (“AUP”) [AUP_URL], and our Privacy Policy [PRIVACY_POLICY_URL] (together, the “Agreement”).
If you are using Services on behalf of a company or other legal entity, you represent that you have authority to bind that entity.
3. Eligibility
You must be legally capable of entering into a binding agreement. If you use our Services, you confirm that your use is lawful in your jurisdiction.
4. Account Registration and Security
4.1 Accuracy of information. You agree to provide accurate, current, and complete information and to keep it updated.
4.2 Credentials. You are responsible for safeguarding your Account credentials and for all activities that occur under your Account.
4.3 Unauthorized access. Notify us immediately at company@cobaltstack.net if you suspect unauthorized access.
5. Our Services
5.1 Scope. We provide:
(a) Software licenses (license keys, subscriptions, entitlements),
(b) API services (metered and/or subscription),
(c) VPS (virtual private servers),
(d) Dedicated physical servers,
(e) SaaS services,
(f) VPN services.
5.2 Service details. Service specifications, usage limits, regions/locations, and included features are described in the Order, service page, and/or documentation.
5.3 Changes. We may modify, update, or discontinue Services (in whole or part). We will use reasonable efforts to provide notice for material changes, where practical. Some changes may be immediate for security, legal, or operational reasons.
6. Orders, Pricing, Taxes
6.1 Orders. Your Order is an offer to purchase. We may accept or reject any Order at our discretion (including for compliance, risk, fraud, or technical reasons).
6.2 Pricing. Prices are shown in the billing portal at the time of Order. Prices may change for new Orders and renewals (unless otherwise stated).
6.3 Taxes. Prices may exclude taxes. You are responsible for any applicable taxes, duties, and fees, except where we are required by law to collect them.
7. Payments, Renewals, and Late Payment
7.1 Payment methods. We use third-party payment processors (e.g., Stripe). Payment processing is subject to the payment processor’s terms.
7.2 Authorization. For Subscriptions, you authorize recurring charges according to your plan and billing cycle until you cancel.
7.3 Late payment. If payment is overdue, we may suspend, restrict, or terminate Services. We are not responsible for any resulting loss of data or disruption.
7.4 Chargebacks. Unjustified chargebacks or payment disputes may lead to immediate suspension/termination. We may require you to settle outstanding balances and administrative costs.
8. Refunds and Cancellations
8.1 General policy. Refunds are governed by mandatory applicable law.
8.2 Digital services. Once a digital Service has started, been provisioned, or a license key has been issued/activated, refunds may be unavailable.
8.3 Third-party/non-refundable fees. Fees charged by third parties (e.g., software publishers, registries, data centers, payment processor fees) may be non-refundable.
8.4 Cancellation. You can cancel Services through the billing portal. Cancellation stops future renewals but does not automatically entitle you to a refund unless stated in the Refund Policy or required by law.
9. Software Licenses
9.1 Third-party terms. Software licenses may be governed by the publisher’s end-user license agreement (“EULA”) and other terms. You agree to comply with such terms.
9.2 Delivery and activation. License keys/entitlements may be delivered electronically. You are responsible for correct activation and use.
9.3 Misuse. We may revoke, suspend, or refuse license provision if we reasonably suspect fraud, misuse, or violation of publisher terms.
10. API Services
10.1 Documentation and limits. API usage is subject to documentation and limits including rate limits, quotas, fair use rules, and acceptable usage.
10.2 Monitoring and protection. We may monitor usage and implement protections (e.g., throttling, blocks) to maintain security and service integrity.
10.3 Versioning. We may introduce new versions and deprecate older versions. We will use reasonable efforts to provide deprecation notice where practical.
10.4 Prohibited conduct. You must not attempt to bypass authentication, extract secrets, reverse engineer, or abuse the API. See the AUP.
11. VPS and Dedicated Servers
11.1 Responsibility for administration. Unless you purchased a managed service explicitly, you are responsible for system administration, patching, configuration, and security of your server(s).
11.2 Abuse and security measures. We may filter traffic, block ports, null-route, apply mitigation, or take other measures in case of attacks, abuse, or threats to our infrastructure.
11.3 Dedicated hardware. Dedicated servers may require maintenance or hardware replacement. We will use reasonable efforts to restore service and coordinate maintenance. Hardware components may be replaced with equivalent parts.
11.4 Data loss. You are responsible for backups. We do not guarantee data preservation unless a backup service is included and stated as such.
12. SaaS Services
12.1 Service nature. SaaS Services may evolve. We may add, modify, or remove features.
12.2 Customer content. You remain responsible for the legality, accuracy, and rights to any content you upload or process.
12.3 Access and availability. We aim for reasonable availability but do not guarantee uninterrupted operation.
13. VPN Services
13.1 Lawful use only. VPN Services must be used lawfully and in compliance with the AUP.
13.2 No guarantee of access or anonymity. We do not guarantee that VPN will bypass restrictions, work in all networks/countries, or provide anonymity. Network operators, governments, or third parties may restrict or block VPN connections.
13.3 Technical logging for security/abuse. We may process technical data for security, fraud prevention, and abuse handling as described in the Privacy Policy. We do not sell VPN usage data.
14. Customer Content and Intellectual Property
14.1 Your content. You retain ownership of your content. You grant us a limited license to host/process your content solely to provide the Services.
14.2 Our IP. We and our licensors own all intellectual property in the Services, software, and materials we provide, excluding your content.
14.3 Feedback. If you provide feedback, you grant us the right to use it without restriction or compensation.
15. Acceptable Use and Compliance
15.1 AUP. You must comply with the AUP [AUP_URL]. Violations are a material breach.
15.2 Legal compliance. You must comply with applicable laws, regulations, and third-party policies.
15.3 Investigations. We may investigate suspected violations. You agree to provide reasonable cooperation.
16. Suspension and Termination
16.1 Suspension. We may suspend Services immediately if we reasonably believe: (a) there is a security risk; (b) fraud or abuse is occurring; (c) you violate the Agreement; (d) required by law/regulators; (e) your use threatens our network or other customers.
16.2 Termination by you. You may terminate by cancelling Services in the billing portal, subject to any minimum term or outstanding fees.
16.3 Termination by us. We may terminate with notice for material breach, repeated AUP violations, or non-payment. For severe abuse or legal risk, termination may be immediate.
16.4 Effect of termination. Access may be disabled and data may be deleted after any retention period stated in [DATA_RETENTION_POLICY]. You remain responsible for any unpaid amounts.
17. Warranties and Disclaimers
17.1 Disclaimers. Services are provided “AS IS” and “AS AVAILABLE” to the maximum extent permitted by law.
17.2 No warranties. We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement, to the extent permitted.
18. Limitation of Liability
18.1 No indirect damages. To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, or loss of profits, revenue, data, or goodwill.
18.2 Liability cap. To the maximum extent permitted by law, our total aggregate liability for any claim related to a Service is limited to the amount you paid us for that specific Service during the last paid billing period immediately preceding the event giving rise to liability.
18.3 Mandatory rights. Nothing in these Terms limits liability that cannot be limited under applicable law.
19. Indemnification
You agree to indemnify and hold us harmless from claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of: (a) your use of the Services; (b) your content; (c) your breach of the Agreement; (d) violation of laws or third-party rights.
20. Force Majeure
We are not liable for failure or delay caused by events beyond our reasonable control (e.g., natural disasters, war, power/network failures, upstream provider outages, government actions).
21. Changes to these Terms
We may update these Terms from time to time. The updated version becomes effective when posted at https://cobaltstack.net or in the billing portal, with the effective date updated. Continued use constitutes acceptance.
22. Notices
Notices may be provided via email, billing portal notifications, or website postings. Legal notices should be sent to company@cobaltstack.net.
23. Assignment
You may not assign this Agreement without our prior written consent. We may assign this Agreement in connection with a merger, acquisition, reorganization, or sale of assets.
24. Severability
If any provision is held invalid or unenforceable, the remainder will remain in effect.
